Julia Taragano operates Institutional Fluency as a sole trader (ABN: 94 715 051 572) in Queensland, Australia. These Terms & Conditions apply to your use of the Institutional Fluency website and to services purchased or booked through Institutional Fluency.

By purchasing or booking a service, you agree to these Terms & Conditions.
 

Services

Institutional Fluency provides educational and professional development services designed to support people and organisations in developing Institutional Fluency.
 

Services may include live masterclasses, workshops, community sessions and other educational or professional development offerings.
 

Details including content, format, duration, location, participant numbers and pricing are provided on the relevant service page, booking page, proposal or other written communication.
 

Masterclass Bookings

Places in live masterclasses may be booked and paid for through this website.

Your booking is confirmed once the booking process and required payment have been successfully completed.
 

Masterclass places are subject to availability. Information about the scheduled date, time and delivery format will be provided during the booking process and in your booking confirmation.
 

You are responsible for providing accurate contact information when making a booking so that relevant information about the session can be provided to you.
 

Workshops and Organisational Services

Submitting an enquiry, requesting a capability briefing or requesting a proposal does not create a confirmed workshop booking.
 

Workshop and organisational bookings are confirmed separately following agreement on the scope, delivery arrangements, pricing and any other applicable terms.
 

Where a proposal, quote, invoice or written service agreement contains terms specific to an engagement, those specific terms will apply to that engagement in addition to these Terms & Conditions. If there is an inconsistency, the terms specifically agreed for that engagement will take precedence.
 

Pricing and Payment

All prices listed on this website are in Australian Dollars (AUD) and are GST-free, as Institutional Fluency is not currently registered for GST. Prices are subject to change, and any change will not affect a booking already confirmed.
 

• Masterclass bookings are confirmed upon full payment at the time of booking.

• Workshop and corporate bookings are confirmed upon payment of the deposit set out in the applicable Refund & Cancellation Policy.

• Payments are processed securely through Wix and its integrated payment providers. Institutional Fluency does not store complete payment card details.
   

Any additional costs, such as venue hire or interstate travel for in-person workshops, will be communicated and agreed where applicable.
 

Cancellations, Rescheduling and Refunds

Cancellation and rescheduling terms vary by service and are set out in the Refund & Cancellation Policy available on this website and any service-specific terms provided at the time of booking.
 

Nothing in these Terms & Conditions or the Refund & Cancellation Policy excludes, restricts or modifies any rights or remedies that cannot lawfully be excluded under the Australian Consumer Law or other applicable law.
 

Changes or Cancellation by Institutional Fluency

Institutional Fluency may need to reschedule, modify or cancel a session due to circumstances such as illness, insufficient registrations, venue issues, technical problems or other circumstances that reasonably affect delivery.
 

Where Institutional Fluency cancels a paid service and does not provide a suitable alternative or rescheduled session, affected customers will be offered an appropriate refund of the amount paid for the cancelled service.
 

Where a session is rescheduled, participants will be advised of the new arrangements and any available options.
 

Online Sessions

For services delivered online, participants are responsible for having a suitable device, internet connection and any software reasonably required to participate.
 

Institutional Fluency is not responsible for a participant's inability to attend or participate due to their own equipment, internet connection or other technical issues outside Institutional Fluency's reasonable control.
 

If a technical issue within Institutional Fluency's reasonable control materially prevents delivery of a service, reasonable steps will be taken to provide an alternative arrangement.
 

Educational Nature of Services

Institutional Fluency services provide educational and professional development content.

The information and strategies provided are general in nature and are not legal, migration, financial, psychological or other regulated professional advice.
 

Participation does not guarantee any particular personal, employment, educational, migration, organisational or commercial outcome.
 

Participants and organisations remain responsible for decisions made based on their individual circumstances.
 

Independence and Government Disclaimer

Institutional Fluency is an independent business operated by Julia Taragano and is not affiliated with, endorsed by, or representing the Queensland Government, the Queensland Department of Education, or any other government agency.
 

Services and materials provided by Institutional Fluency are developed and delivered independently and do not represent the views, policies or advice of any government department or agency.
 

Institutional Fluency does not provide migration advice, visa advice or immigration assistance. For advice relating to individual migration or visa circumstances, you should seek assistance from an appropriately qualified or registered professional.
 

Intellectual Property

All original content created by Institutional Fluency, including written materials, presentations, exercises, graphics and other resources, is owned by Julia Taragano, trading as Institutional Fluency, and is protected by applicable intellectual property laws.

The Institutional Fluency Framework™ and associated original materials are proprietary to Julia Taragano, trading as Institutional Fluency.
 

Materials provided to participants are for their own personal or internal organisational use unless otherwise agreed in writing.
 

Materials must not be reproduced, republished, sold, distributed, adapted, used to deliver training to others or otherwise commercially exploited without prior written permission from Institutional Fluency.
 

Recording and Distribution

Participants must not record, reproduce, livestream or distribute a workshop, masterclass or other session, or substantial parts of it, without prior written permission from Institutional Fluency.
 

Institutional Fluency will not record a session for external distribution without appropriate notice or consent where required.
 

Respectful Participation

Institutional Fluency aims to provide respectful and constructive learning environments.

Participants are expected to engage respectfully with the facilitator and other participants.

Institutional Fluency reserves the right to take reasonable action where behaviour is seriously disruptive, discriminatory, threatening or otherwise prevents the safe and effective delivery of a session.
 

Website Use

You may use this website for lawful personal or business purposes relating to Institutional Fluency and its services.
 

You must not intentionally interfere with the operation or security of the website, attempt unauthorised access to its systems, or use website content in a way that infringes Institutional Fluency's or another person's rights.
 

Third-party platforms or links may be provided through the website. Institutional Fluency is not responsible for the content, availability or privacy practices of third-party websites and services outside its reasonable control.
 

Liability and Consumer Rights

Institutional Fluency will provide services with due care and skill and in accordance with applicable legal obligations.
 

To the extent permitted by law, Institutional Fluency is not responsible for loss arising solely from circumstances outside its reasonable control or from decisions made independently by participants or organisations following participation in a service.
 

Nothing in these Terms & Conditions is intended to exclude, restrict or modify any guarantee, right or remedy available under the Australian Consumer Law or any other applicable law that cannot lawfully be excluded, restricted or modified.
 

Privacy

Personal information is handled in accordance with the Institutional Fluency Privacy Policy available on this website.
 

Changes to These Terms

These Terms & Conditions may be updated from time to time to reflect changes to Institutional Fluency's services, website, business practices or applicable requirements.
 

The version applicable to a booking will generally be the version in effect at the time the booking or purchase is made, unless otherwise agreed or required by law.
 

Governing Law

These Terms & Conditions are governed by the laws applicable in Queensland, Australia.
 

Contact

For questions about these Terms & Conditions, please contact:

Institutional Fluency
Brisbane, Queensland, Australia
Email: hello@institutionalfluency.com