Privacy Policy

Institutional Fluency is operated by Julia Taragano as a sole trader in Queensland, Australia.

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Institutional Fluency respects your privacy and is committed to handling personal information responsibly and transparently. This Privacy Policy explains how information may be collected, used, stored and disclosed when you visit this website, make an enquiry, book a service or otherwise interact with Institutional Fluency.

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While Institutional Fluency may not currently be required to comply with the Australian Privacy Principles under the Privacy Act 1988 (Cth) due to its size, we aim to handle personal information consistently with those principles as a matter of good privacy practice.

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Information We Collect

Depending on how you interact with Institutional Fluency, we may collect information such as:

• your name and contact details, including your email address and phone number

• information about your organisation, role or community

• information you provide through contact, corporate or community enquiry forms

• information provided when registering for or booking a masterclass, workshop or other service

• communications and correspondence with Institutional Fluency

• transaction and booking information

• technical information relating to your use of the website, such as browser, device and website usage information, where collected through website technologies

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Please only provide information that is relevant to your enquiry or participation.

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How We Collect Information

Personal information may be collected when you:

• submit an enquiry or contact form

• register for or book a service

• communicate directly with Institutional Fluency by email, phone or other means

• participate in a workshop, masterclass or other Institutional Fluency activity

• interact with this website

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Some technical information may also be collected automatically through cookies and similar website technologies.

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How We Use Your Information

Information may be used to:

• respond to enquiries

• arrange capability briefings and discuss potential services

• manage registrations, bookings and payments

• deliver workshops, masterclasses and other services

• communicate with you about a booking or enquiry

• provide customer support

• administer and improve the website and services

• maintain appropriate business and financial records

• meet applicable legal and regulatory requirements

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Institutional Fluency will not sell your personal information.

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Payments and Third-Party Services

Institutional Fluency uses third-party platforms and service providers to operate parts of the website and deliver services.

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The website is hosted through Wix, and booking, form and payment functionality may be provided through Wix and its integrated payment providers, which may include Wix Payments, PayPal, Apple Pay and Google Pay. When you make an online payment, your payment information may be collected and processed directly by the relevant payment provider in accordance with its own privacy and security practices.

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Institutional Fluency does not intentionally store complete payment card details.

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Other service providers may be used where reasonably necessary for website hosting, communications, administration, online service delivery or other business operations.

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Cookies and Website Information

This website may use cookies and similar technologies to enable website functionality, understand how visitors interact with the site and improve the website experience.

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You can usually control or disable cookies through your browser settings. Disabling some cookies may affect how parts of the website function.

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How We Protect Information

Reasonable steps are taken to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

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However, no method of electronic transmission or storage is completely secure, and absolute security cannot be guaranteed.

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Data Retention
Personal information is retained only for as long as necessary to fulfil the purposes described in this policy, including delivering services, responding to enquiries, and maintaining financial and business records as required by law (for example, tax and record-keeping obligations). Information no longer needed for these purposes will be securely deleted or de-identified where reasonably practicable.

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Access and Correction

You may contact Institutional Fluency if you would like to request access to personal information held about you or ask for information to be corrected.

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Requests can be sent to hello@institutionalfluency.com.

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Reasonable steps will be taken to respond to your request and keep information accurate and up to date.

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Overseas Processing

Some third-party service providers used by Institutional Fluency, including website and technology providers, may store or process information outside Australia. Their handling of personal information is subject to their own privacy and security practices.

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Privacy Enquiries and Complaints

If you have a question or concern about how your personal information has been handled, please contact:

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Institutional Fluency
Brisbane, Queensland, Australia
Email: hello@institutionalfluency.com

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Institutional Fluency will consider your enquiry or complaint and seek to respond within a reasonable timeframe.

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Changes to This Policy

This Privacy Policy may be updated from time to time to reflect changes to Institutional Fluency's services, website, technology, business practices or applicable requirements.

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The current version will be published on this website with the date of the most recent update.

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